Position Summary: Checks Front office daily accounting records for accuracy and summarizes the information for hotel’s financial records and closes each day’s business in the property management system. Assists in the daily tracking of hotel occupancy, revenues, and other front office operational statistics. Compiles and balances all daily credit card and cash transactions. Position also performs normal functions as the front desk agent on duty in terms of check-in, check-out, and reservations. Positions also handles additional tracking and monitoring of property specific marketing program statistics as needed by the Myer Family Sales and Marketing offices. Position also adheres to all existing (and future) safety and security procedures as prescribed by existing Myer Family Hotel documents.
Standards of Conduct: As outlined in our Myer Family Hotels employee handbook that you received during your new hire orientation.
Essential Duties and Responsibilities: (subject to change)
Cover front desk duties as required by the front desk position. Count the cash drawer and review front desk communications logbook prior to relieving previous shift. Verify remaining arrivals and any potential no-show reservations and close out as needed.
Reconcile, verify, and balance transactions for the day from each shift at the front desk.
Initiate and complete all End of Day procedures as required by your franchise and Myer Family hotels.
Be sure to include the proper “computer system backup” is being completed each night.
Update housekeeping report for the next day and setup for morning shift.
Complete a property security walk and close down pool at the proper designated time. Ensure that all hotel doors and access are properly secured.
Clean, dust, and vacuum the lobby and front offices areas as needed. Ensure that the lobby entryway to the hotel is free of debris and luggage carts are secured neatly. If needed, some housekeeping and laundry duties are also requited for this position.
Review incoming reservations for next day and block rooms accordingly. Log all “special requests” into the communications logbook for the next shift. Deliver daily newspapers to specified guests or place in proper racks within the hotel.
Fax Myer Daily Report and Manager Report to both corporate office and sales and marketing office respectively.